FedEx is renowned for its promise to keep customers happy and satisfied with accurate delivery times. But sometimes the unexpected happens and the package may not arrive as expected due to unavoidable circumstances.

If your package has not arrived, and you have not received any update regarding the delay, you must take the necessary measures to report the problem to the courier within 24 hours. Here's what you should do if your package doesn't arrive.

• Wait 24 hours from the delivery date

• Report the problem to FedEx or Easyship, so that they can search for the package

• If the package is found, FedEx will redirect the package to you and notify the sender once the delivery has been made.

• If the package that you tracked with FedEx SmartPost, FedEx ground or any other FedEx service goes missing, FedEx will fax, email or post a letter to the shipper to claim damages / loss.

• You will then be asked to submit the documents that FedEx will use to determine the value of the shipment, including the purchase order, invoice or proof of shipment.

• If your claim falls within the carrier's guidelines and terms of service, FedEx will pay you the claim, either by replacement or by reimbursing you for the purchase cost; otherwise, FedEx will contact you to let you know their position on the same.

FedEx Tracking has several options that allow ecommerce merchants to keep their customers updated on what's happening with their orders in transit. Customers can track the status of their orders using the FedEx website tracking, FedEx mobile apps or FedEx phone for FedEx SmartPost tracking, FedEx ground tracking, or other FedEx service options.